FAQ

Frequently Ask Questions

Explore our FAQ to learn more about how we work and what we offer.

We specialize in safe, reliable, and time-critical medical transportation, including organ and tissue transport, transplant team transport, donor pickups, specimen delivery, and VIP passenger services.

Yes. Our team operates 24 hours a day, 7 days a week, 365 days a year to support urgent medical and transplant needs.

Most transports can be dispatched immediately. For scheduled team or donor pickups, we recommend submitting a request through our online form or calling our dispatch line.

Our transport specialists are trained in handling medical equipment, organ cooler handling, HIPAA-compliant procedures, and time-sensitive medical protocols.

Yes. We offer safe, respectful, and confidential transportation for donors, patients, and their families as needed.

We follow strict chain-of-custody procedures, GPS-tracked routing, clean vehicle standards, and secure handling protocols to maintain the integrity of organs, tissues, and equipment.

We proudly serve the Southeastern region, including Georgia, Alabama, Tennessee, and Florida, as well as major cities such as Augusta, Valdosta, Birmingham, Huntsville, Chattanooga, Nashville, Knoxville, Jacksonville, and Miami.

We offer custom service agreements and affiliate partnerships. Organizations can contact our management team to discuss tailored solutions and onboarding.

You can request transport through our online request form or by contacting our 24/7 dispatch line. For medical emergencies or time-sensitive organ pickups, please call immediately.

Our fleet includes sedans, SUVs, sprinter vans, and medical-ready transport vehicles equipped for both routine and urgent medical logistics.

Yes. We provide upfront, transparent pricing based only on the services performed—no hidden fees.

Yes. We provide dedicated vehicle options for transplant teams, surgeons, procurement staff, and hospital personnel.